2020 Gartner CRM Customer Engagement Center 2020 MQ | Pega Skip to main content

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Pegasystems named a Leader in Gartner’s 2020 Magic Quadrant for CRM Customer Engagement Center.

Analyst Report

Pegasystems named a Leader in Gartner’s 2020 Magic Quadrant for CRM Customer Engagement Center

For the 11th consecutive year, Gartner recognizes Pega as a Leader.

We believe Pega Infinity Customer Service enables customer service organizations of every size to scale and innovate quickly. Our low-code capabilities allow for smooth integrations and paired with our intelligent automation solutions, allow for rapid deployment of service requests.

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Gartner, Magic Quadrant for the CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, 04 June 2020

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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