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Prioritizing the safety of the Pega community

Pegasystems,
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Updated April 22, 2020

As communities around the world continue to respond to the Coronavirus (COVID-19) pandemic, we at Pega are keeping the wellbeing of our worldwide employees, clients, partners, and greater community front and center in our thoughts and actions.

We’re closely monitoring the situation on a local, regional, and global level, and are following the recommendations of the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and other local authorities.

We have also implemented the following safety precautions and directives until it is safe for our employees to return to normal activities.

Travel

To reduce the spread of the virus and help keep everyone safe, we have imposed a temporary ban on business travel for internal meetings, external conferences, and events. Air travel has been limited to business-critical need only. Anyone who is suspected to have been exposed during either business or personal travel is being guided to self-isolate for 14 days, seek appropriate care, and follow other guidance from global and local authorities.

Pega events

Similarly, after careful consideration, and with the health and wellbeing of people a primary concern, we decided to transform our flagship conference this year, PegaWorld iNspire, from a live event in Boston into a virtual event on June 2, 2020. It will feature great insights and powerful speakers in an easy-to-access online format that can be streamed from anywhere in the world.

Our Customer Engagement Summits (CES) are also changing. We are similarly transforming all our 2020 CES events into virtual events, with replays available on our website.

Pega workforce plans

We are committed to helping protect our employees, their families, and our communities during this crisis. Pega is following the guidance of local leaders and governments, encouraging or requiring employees to work remotely until it is determined to be safe to return to our offices. During this time, we’ve continued to pay vendors whose employees support our office operations to help ensure this period of remote work does not negatively impact the broader Pega family.

Though our workforce is now mainly remote, our technology remains central to the business operations of our clients. Therefore, we have implemented measures to help ensure no disruption to the core services our clients rely upon to maintain their own business continuity, including rotational, follow-the-sun work arrangements for our operations and support staff.

Preparing for the future

Pega has a business continuity plan in place that outlines the steps needed to maintain essential functions and services during unexpected service disruptions or emergency events.

Our Pandemic Planning team continues to work with other groups across the company to ensure decisions are being made with the most up-to-date information.

We are keeping those directly affected by this virus globally in our thoughts, and we will share new information as the situation evolves. Please stay safe and well.

Read Founder and CEO, Alan Trefler’s, insights on the lasting impacts of COVID-19.

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About the Author

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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