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Prioritizing the safety of the Pega community

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As concerns and uncertainty increase with the spread of Coronavirus (COVID-19), we at Pega are taking precautions to keep our worldwide employees, clients, partners, and greater community safe.

We are closely monitoring the situation on a local, regional, and global level, and are following the recommendations of the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and other local authorities.

While this is a developing situation, we have implemented the following safety precautions for the remainder of this month.


We have imposed a temporary ban on business travel for internal meetings, external conferences, and events. Air travel has been limited to business-critical need only. Anyone who has traveled to high-risk areas or is suspected to have been exposed during either business or personal travel is being guided to self-isolate for 14 days, seek appropriate care, and follow other guidance from global and local authorities.

Pega events

After careful consideration, we decided to transform our flagship conference this year, PegaWorld iNspire, from a live event in Boston into a virtual event on June 2, 2020. It will feature great insights and powerful speakers in an easy-to-access online format that can be streamed from anywhere in the world.

Our Customer Engagement Summits (CES) are also changing. We are similarly transforming our three CES events in the first-half of 2020 – CES London, CES Amsterdam, and CES Stockholm – into a single virtual event, Customer Engagement Summit Online, now scheduled for April 1.

Pega workforce plans

We are strongly encouraging Pega employees to work remotely for the remainder of March, at which point we will re-evaluate the situation and adapt accordingly. We’ve made this decision based on guidance from local leaders and governments, and in service of protecting our employees, their families, and our communities. During this time, we will continue to pay vendors whose employees support our office operations to help ensure this period of remote work does not negatively impact the broader Pega family.

As Pega technology is central to the business operations of our clients, we are additionally implementing measures to help ensure no disruption to the core services our clients rely upon to maintain their own business continuity, including rotational, follow-the-sun work arrangements for our operations and support staff.

Preparing for the future

Pega has a business continuity plan in place that outlines the steps needed to maintain essential functions and services during unexpected service disruptions or emergency events.

Pega’s Pandemic Planning team continues to work with other groups across the company to ensure decisions are being made with the most up-to-date information.

We are keeping those directly affected by this virus globally in our thoughts. We will share new information as the situation evolves. Please stay safe and well.

About the Author

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.