Video
Payment Fraud & Dispute Service, Simplified
While a dispute between a customer and merchant occurs in less than one percent of transactions, it represents a truly unique moment of truth in banking. These claims embody the complex challenge banks face to balance regulations, efficiency, risk, and customer satisfaction. For more than 15 years, Pega Smart Dispute™ has been helping global banks manage that balancing act even as the payment landscape goes through seismic changes. In this session, you will learn how Pega manages credit/debit card disputes and fraud claims to provide your customers with the best service, simplified.
