AI technology is evolving faster than expected and is already surpassing human decision-making in certain instances. And sometimes, in ways we can’t explain. While many are alarmed by this, AI is producing some of the most effective and dramatic results in business today.
But there is a downside. Using uncontrolled AI for certain business functions may cause regulatory and ethical issues that could lead to liability. Optimizing AI for maximum benefit requires a new approach. This paper will consider recent advances in AI and examine how to balance safety with effectiveness through judicious control over when to use “transparent” vs. “opaque” AI.