Video
Playing to Win: Reimagination and Rapid Delivery of Aftersales Customer Journeys to Drive Navistar 4.0
Navistar is enabling communication, collaboration, and ease of doing business between the customer, dealer, and Navistar – by optimizing TCO, expanding customer relationships over the life of the vehicle with associated sales opportunities, and increasing margins and driving revenues.
This session will include Navistar’s approach to a Microjourney™-based agile delivery with value realization at key milestones. The brand will also share its learnings and business impact with efficiency gains.
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