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Playing to Win: Reimagination and Rapid Delivery of Aftersales Customer Journeys to Drive Navistar 4.0

Navistar is enabling communication, collaboration, and ease of doing business between the customer, dealer, and Navistar – by optimizing TCO, expanding customer relationships over the life of the vehicle with associated sales opportunities, and increasing margins and driving revenues.

This session will include Navistar’s approach to a Microjourney™-based agile delivery with value realization at key milestones. The brand will also share its learnings and business impact with efficiency gains.


Industry: Manufacturing Product Area: Intelligent Automation Product Area: Platform Topic: Business Agility Topic: Digital Transformation Topic: Operational Excellence Topic: PegaWorld

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