Customer Engagement SeriesInnovation in action – make brilliant decisions, act efficiently!
Innovation in action
Experience technology as an innovation accelerator and get the hand tools to implement decisions at start-up speed. In our series - consisting of short, concise webinars and interactive, virtual live meet-ups in talk show format, you will learn from our customers, partners and Pega how you are always one step ahead of digital change:
- Maximize value for your customers with every interaction and understand their needs
- Offer proactive and preemptive customer service that match your customers’ experiences to their needs
- Save on costs and simplify using intelligent automation, and give your employees the workplace of tomorrow
Customer Success Stories
Together with our customers, we are working on the digital world of tomorrow and a solution for how we can best support our employees and customers in this change. We are driving digital transformation with leading organizations such as Siemens, Deutsche Telekom, Deutsche Bahn, DAK, Ferring, Roche, Erste Group, and more.
For example, Siemens implemented Pega as the standard platform for process and digital case management with the aim of global end-to-end digitization. A few results:
- 80-90% efficiency improvement
- A tenth of the cost at 10 times the speed and infinite scalability
- 45,000 users worldwide
Knowledge transfer & discussion
Get first-hand insights and best practices for real digital transformation and take the opportunity to get in touch with experts and executives from various industries. Don't just hear and see theory, but experience digital transformation in practice.
Let yourself be inspired by our customers and learn how IT organizations become real innovation partners. Our partners KPMG, Capgemini and Cognizant look forward to exchanging ideas with you.
"(…) it’s a very good investment, attending this event. Especially in order to get acquainted with other people who are in the same situation as us and share experiences from projects.”
In this talk show format, industry experts, customers and partners discuss real digital transformation and what a successful implementation looks like. As a participant, you can join the discussion and ask your questions via a live telephone call.
Virtual live meet-up – Proactive Customer Service
Erste Group and Capgemini present and discuss what really matters: a service that inspires customers - best practices.
Virtual live meet-up – 1:1 Customer Engagement
DEVK, Haufe, and Cognizant discuss the future of truly personal customer interaction and what course you should set today.
Virtual live meet-up – Intelligent Automation
Learn from Siemens, Deutsche Bahn, and KPMG how to really drive digital transformation through Intelligent Automation.
On-demand WebinarUBS Card Center: A new dimension in Dispute Handling
Learn how this retail bank simplifies manual tasks and increases efficiency and customer satisfaction.
On-demand webinarDesign Thinking as Innovation Accelerator - DAK focuses on agility
DAK-Gesundheit, one of Germany's leading health insurance companies, relies on Design Thinking in order to be able to react faster and more agile to the dynamic demands of a fast-moving world.
On-demand webinarFerring Spotlight: The journey toward product launch excellence (EN)
See how Ferring Pharmaceuticals streamlines the entire implementation process from planning to execution.
On-demand webinarSiemens / KPMG Spotlight: NextGenP2P - Siemens´ innovative way to establish best-in-class P2P services
Get to know the common path between Siemens and KPMG to drive productivity and innovation for future Purchase-2-Pay services.
On-demand webinarCapgemini Spotlight: Customer Experience 2.0 - The degree of automation in customer interaction becomes a competitive advantage
Learn how to create great customer experiences and how artificial intelligence and automation can help customers make more decisions.
On-demand webinarCognizant Spotlight: The next wave in customer service - proactive customer service done right
Experience why “channel-agnostic” customer communication is important and how you can significantly improve your digital customer service through intelligent process automation.
On-demand webinarPega Spotlight: Design customer journeys effectively - without limits and without limits
Let Pega experts take you on a journey - a journey of digital transformation. Discover how communication with customers can work in times of digitalization.
On-demand WebinarDeutsche Bahn Spotlight: Many Davids instead of one Goliath - digitalization of processes with great added value
Learn from Deutsche Bahn how it benefits from low code, how it enables employees to digitize processes themselves and what experiences they have had with it so far.
On-demand WebinarT-Systems Spotlight: Can be used within days - How digital processes can be made available quickly, securely and with high availability
Find out how the Bavarian Ministry of Economic Affairs can digitize processes efficiently and effectively and thus react very flexibly to internal changes.
On-demand WebinarDeutsche Telekom Spotlight Digitization in Human Resources - Make HR services easy and efficient for every employee
How Deutsche Telekom is redefining the HR customer experience, actively contributing to employee satisfaction and effectively integrating complex processes into existing system landscapes.