Pega Community Forum - DKB - Deutsche Kreditbank - Customer self-service based on Pega Constellation™ and DKB´s roadmap to success

In this video Jochen Reinartz, Domain Lead Customer Service, DKB | Deutsche Kreditbank, explains the WHY: Why self-service is so important for DKB´s customer satisfaction and why they decided for an implementation based on Pega. On this basis, he iterates on the HOW: The high-level user journey for customers and internal users including examples and the architecture being the foundation of the highway they build with Pega. In the final part, Jochen provides insides into the WHAT: What they did on the roadmap to success. This includes the bridges they had to cross and what they found out.