Quand: March 8

Où: Grand Hyatt Melbourne

A slick mobile app isn’t enough. A cool new chatbot won’t get you there. For true digital transformation – the kind achieved by the world’s most successful brands – your organization can’t just follow the trends. You need to become future empowered.

Join us on March 8, and discover how to:

  • Revolutionize customer engagement with AI. Deliver incredibly seamless, personalized experiences – before your competitors do.
  • Embrace the future of work. People + robots = optimal outcomes for all.
  • Become an agile enterprise. Harness low-code solutions to work faster and smarter.

This is the only Melbourne event in our 2018 global series. Don’t miss exclusive networking opportunities, real-life success stories from leading companies, and expert advice on making digital transformation a reality. Register now!

Download event agenda

Enter onsite for the chance to win a return economy flight to Las Vegas, three nights’ accommodation and a ticket to PegaWorld 2018 (3-6 June). Terms and Conditions apply.

Hear From Our Industry Leaders

Greg van Rensburg

Greg van Rensburg

Regional Director, Pegasystems
×
Greg van Rensburg
Regional Director, Pegasystems
Greg van Rensburg
Greg is the Regional Director of Pegasystems for the Southern Region of Australia and New Zealand. Greg leads the account management and sales team with deep industry domain expertise, focused on delivering great outcomes for clients in the areas of Customer Service, Marketing, Sales Automation and Operations. Greg has had a number of leadership positions during his eight years at Pega, working with some of the region’s largest commercial and government organisations.
Zoran Brzakovic

Zoran Brzakovic

Chief Information Officer – ACSO
×
Zoran Brzakovic
Chief Information Officer – ACSO
Zoran Brzakovic

Zoran is the Chief Information Officer at ACSO, having previously worked in a variety of ICT and Operational roles across the Criminal Justice, Health, Government and Supply Chain industries. His vision for the last several years is to improve community safety through the entrepreneurial use of technology. He has been with the organisation for 18 months and is launching a Pega based Customer Management System in February.

He has established a Pega practice within ACSO, after using a partner to orchestrate the first stages of ACSO’s CMS called ‘OSCA’. The system centres on clients who have been in (or at risk of falling into) the criminal justice sector. It connects Courts, Corrections, Police and Social Services sector in an easy to use interface.

The internal team are now busy working on migrating a number of different programs from their legacy systems, with the goal of building a rich repository where ACSO can leverage other Pega technologies like RPA, AI and Predictive Analytics.

Zoran believes that client-centricity is the key to information-led transformation at the individual level. Having an ability to seamlessly connect Government, the Social Services and the Customer with ACSO in the middle has propelled ACSO’s business and stakeholder management onto a new level.

Tom Libretto

Tom Libretto

Chief Marketing Officer, SVP, Pegasystems
×
Tom Libretto
Chief Marketing Officer, SVP, Pegasystems
Tom Libretto
Tom Libretto is Chief Marketing Officer and Senior Vice President, responsible for global marketing initiatives within Pega. Tom has more than 20 years of marketing leadership experience in global technology organizations including Lotus, IBM, Nokia, and most recently as managing director, global head of digital experience at JPMorgan Chase (JPMC), the largest bank in the US. His multi-disciplinary background includes B2B and B2C marketing and sales experience as well as product management, corporate strategy, and business development roles.
Adam Kersivien

Adam Kersivien

Regional Director of Pegasystems Consulting-APAC
×
Adam Kersivien
Regional Director of Pegasystems Consulting-APAC
Adam Kersivien
Adam Kersivien has over 20 years’ experience in the information technology sector, delivering transformation success to Customers in Finance, Insurance, Telecommunications, Media, Federal and State Government. Currently, he is the Regional Director of Pegasystems Consulting-APAC, leading a Consulting organization with deep industry domain expertise, focused on delivering great outcomes for clients in the areas of Customer Service, Marketing, Sales Automation, and Operations.
Stephanie Louis

Stephanie Louis

Director, Mobile Technology, Mobility, Pegasystems
×
Stephanie Louis
Director, Mobile Technology, Mobility, Pegasystems
Stephanie Louis
Stephanie Louis has over 15 years of experience in the information technology sector, concentrating on delivering great products that help organisations become more efficient and increase customer engagement. Currently, she is the Director of Mobile Technology ensuring that all of the Pega products create a compelling consumer experience across all channels.
Richard Schultz

Richard Schultz

Head of Operational Performance and Insights, Sales and Customer Division, Foxtel
×
Richard Schultz
Head of Operational Performance and Insights, Sales and Customer Division, Foxtel
Richard Schultz
Richard is an analytics professional with nine years’ experience at Foxtel in various business intelligence roles. His current responsibilities include serving as product owner for Next Best Action, implemented in partnership with Pegasystems and Accenture, as well as supporting Foxtel’s Sales and Customer division with agile reporting solutions and actionable insights. Richard specialises in churn and value measurement, to help drive innovation and efficiency in customer management.
Adam Burden

Adam Burden

Senior Managing Director, Accenture
×
Adam Burden
Senior Managing Director, Accenture
Adam Burden

Adam Burden is the Global Lead for Advanced Technology & Architecture as well as Accenture Products & Platforms. These practice areas are focused developing and delivering exceptional software products for clients, providing world-class technical architects and custom developers for projects as well as incubating next generation capabilities related to blockchain, artificial intelligence, augmented reality and similar disruptive technologies. Mr. Burden also provides leadership for the Cloud Applications and Platform Services practice.

After joining Accenture in 1992, Mr. Burden worked in many technology roles within Resources, including lead architect for the world’s largest wholesale electricity market. Mr. Burden became a managing director in 2004 and senior managing director in 2015. He is a certified Solution Architect, Delivery Lead and Master Technical Architect with specializations spanning legacy modernization, cloud native applications, DevOps, automation engineering and enterprise architecture. Mr. Burden has also held client account leadership and technical account leadership positions for Resources clients.

Mr. Burden holds a bachelor’s degree in Electrical Engineering from the School of Engineering and Applied Science at the University of Virginia. His background also includes graduate studies in Fault-Tolerant digital systems design.

Agenda de l’évènement

8:00am - 9:00am

Registration & Breakfast

9:00am - 9:15am

Welcome Address

Greg van Rensburg, Regional Director, Pegasystems
CES Melbourne 2018: Welcome Address by Greg van Rensburg (Presentation)
Download the presentation slides
9:15am - 9:40am

Keynote - Digital Transformation for Real

Tom Libretto, CMO, Pegasystems
CES Melbourne 2018: Keynote - Digital Transformation for Real by Tom Libretto (Presentation)
Download the presentation slides
9:40am - 10:10am

Customer Engagement Live Demo

Stephanie Louis & David Burke, Pegasystems
CES Melbourne 2018: Customer Engagement Live Demo – Stephanie Louis & David Burke (Presentation)
Download the presentation slides
10:10am - 10:40am

Automation Done Right

Adam Burden, Senior Managing Director, Accenture
10:40am - 11:10am

Women in Technology Panel

Panel facilitated by Adam Kersivien, Senior Regional Delivery Director, APAC, Pegasystems
11:10am - 11:40am

Networking Break & Morning Tea

11:40am - 12:10pm

ACSO: What would a Not-for-Profit that services current and former offenders want with a Pega platform?

Zoran Brzakovic, CIO, ACSO
12:10pm - 12:40pm

Revolutionizing Customer Retention: How Foxtel Drove Up Retention Rates and Reduced Costs

Richard Schultz, Head of Operational Performance and Insights, Sales and Customer Division, Foxtel
CES Melbourne 2018: Revolutionizing Customer Retention: How Foxtel Drove Up Retention Rates and Reduced Costs (Presentation)
Download the presentation slides
12:40pm - 1:10pm

Close

Greg van Rensburg, Regional Director, Pegasystems
1:10pm - 2:00pm

Networking & Lunch

2:00pm - 5:00pm

Bootcamp - Pega Workforce Intelligence & Pega Robotic Automation Overview

Pete Whitaker & Steve Youles, Pegasystems