Data Sheet
Digital messaging for today’s connected service experience
Today’s digital-first consumer lives in a world that is continuously connected to friends, family, and work through messaging apps, social media, and email. Communication patterns are now immediate and convenient; and customers have come to expect the same level of immediacy and convenience when contacting companies for service. Expanding digital channels in your contact center is an essential first step towards meeting these expectations – but the real opportunity is providing a unified experience where businesses can grow and retain the value of their customer base.
Tags
Recursos relacionados
Pesquisa e insights recomendados
Veja o que há de novo, o que vem a seguir e o que está em alta no momento.
Por que a Pega?
Um software extraordinário não é nosso único diferencial.