Presentation | PDF
Manufacturing Roundtable: IDC Presentation: How to Become a Warranty Warrior
On Thursday, November 17, 2011 in partnership with Mahindra Satyam, over 30 manufacturing and tier 1 supplier organizations assembled in Dearborn, Michigan to discover how to exceed customer expectations and increase profitability with the power of agile and flexible case management approaches.
Become a Warranty Warrior
- Assess and Plan
- Self-assess
- Benchmark (internal, external)
- Establish clear business value: financial, quality, customer
- Assess risk vs. benefits; prioritize opportunities
- Execute
- Implement holistically (people, process and technology)
- Implement gradually, establishing a foundation for growth
- Monitor business value: financial, quality, customer
- Remain Steadfast but Nimble
- Establish Warranty-Quality connection
- Explore the role and value of analytics (and be realistic)
- Assess performance and adjust
- Plan the next wave (climb the maturity ladder)
