PegaWorld 2026: Navigating the Future of Customer Service: A Strategic Roadmap (Presentation)

Customer service is evolving fast. Are you ready? Step into the future of customer service with a forward-looking roadmap that blends innovation, strategy, and transformation. This session explores how agentic AI, automation, and personalized service models are reshaping the customer experience while simultaneously reducing the cost to serve. We'll share what's on the horizon for Pega Customer Service, and how your customers and service teams can reap the benefits.