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Digitization of HR Services - Empower everyone to easily & simple execute any HR service (Deutsch)

Deutsche Telekom offers its more than 200,000 employees more than 500 different HR services via 4 core channels. In the background, various data from a heterogeneous system landscape are required and processed for process handling. See how Pega is used for efficient process design and as an input channel for all employee concerns.

In this webinar we will show you:

  • How to create customer experience in the HR area and actively contribute to employee satisfaction
  • How to make the day-to-day job of service agents easier and more efficient
  • How to support complex processes and improve system landscapes optimally


Desafío: Excelencia operativa Desafío: Servicio al cliente Tema: Servicio al cliente Tema: Transformación digital Área de producto: Atención al cliente

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