Digital Operations - making healthcare easier for Healthfirst members

Healthfirst’s modernization journey is focused from the center out and incrementally delivered to ensure stability and agility, while also returning customer value. Partnering with Rulesware and Virtusa at different times in Healthfirst's journey, the organization has leveraged Pega to transform the way it does business, deepening its impact on its clients’ lives. Healthfirst’s journey so far includes care management, member enrollment, provider management, and claims. In this session, you’ll hear what Healthfirst has learned about accelerating business transformation using the Pega Platform™, as well as walk through noteworthy examples of where Healthfirst has been able to reduce operations costs and improve access to healthcare for a growing number of New Yorkers – even during the disruption of COVID-19.