Pular para o conteúdo principal

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Tech Mahindra Social Media for a Smarter Enterprise

Data Sheet

Tech Mahindra Social Media for a Smarter Enterprise

Baixar agora

We have combined the existing best-in-class tools to create a solution that can perform all social media tasks: crawl, analyze and tag posts, respond to users, monitor potential crises, manage influencers, and create business intelligence reports.

Engaging with customers on social media is critical in the current scenario. The large volume of traffic and high amounts of spam and noise (irrelevant data) make this a difficult process. Tech Mahindra's automated Case Prioritization feature leverages Pega and ensures engagement with high-priority posts and ignores "junk" posts. A built-in business rules engine facilitates routing to category-specific agents for efficient engagement based on vertical-specific processes.


Recursos relacionados

AI in Innovation

Explore o poder da inovação com IA

Saiba mais sobre a IA empresarial e como ela determinará o futuro dos resultados de negócios.

Why Pega

Por que a Pega?

Um software extraordinário não é nosso único diferencial.

Compartilhar esta página Share via x Compartilhar no LinkedIn Copiando…