Frequently asked questions

We encourage Pega partners to submit proposals. However, we prioritize client stories due to an overwhelming number of submissions. Pega partners who submit stories that integrate a client into their session tend to have a higher acceptance rate.

We are calling for customer stories that emphasize exceptional outcomes, while highlighting how Pega technology has influenced those outcomes. Specifically, we want to hear how you’ve humanized your customer interactions, saved everyone time by managing and automating customer service, and worked smarter with intelligent automation. Let’s hear your stories centered around:

• Maximize value: In a changing world and increasingly digital landscape, we need to make personal connections with each of our customers. We need to make them feel heard, seen, known. How are you providing hyper-relevant messaging, maximizing customer value, and building long-lasting relationships using AI-powered decisioning, impactful analytics, real-time data activation, and the Pega Customer Decision Hub™?
• Simplify service: Time is fleeting – and precious. No one has enough and everyone wants more. Tell us how you’ve saved your customers and employees time by improving the customer experience, reducing costs, and enhancing agent satisfaction and productivity through hyper-personalized service, AI-powered automation, and transformed customer service.
• Boost efficiency: These days, we must expect the unexpected. In turn, we need to work smarter and be ready for anything. We’d love to hear a story about how you quickly achieved business value, turned intelligence into action, and embraced change – all by using rapid innovation techniques like low-code innovation with a Center-out™ approach, intelligent technology like process automation and process AI, or scalable architecture like cloud or our Situational Layer Cake™.

All applicants will be notified with a decision by November. Due to the high volume of submissions, we are unable to provide specific feedback.

Congrats! Next, you’ll begin a multi-step process to develop your presentation, working closely with your session owner. This process helps both new and experienced speakers stay on target for session delivery and ensure the best session possible.

We appreciate you taking the time to submit your ideas but unfortunately, we cannot accept them all. We keep all submissions on hand should a good speaking opportunity present itself at a future event.

This year, each session will be structured as a 45-minute breakout with 30 minutes dedicated to the content. The remaining 15 minutes will be reserved for Q&A.

Acceptance notifications will clearly articulate the capacity in which the proposal has been accepted. Although we cannot guarantee session preference type, we will do our best to accommodate where possible.

If you are passionate, knowledgeable, and armed with a great story, we encourage you to submit – even if you have never attended PegaWorld before or are new to speaking. PegaWorld iNspire welcomes first-time speakers and will provide a lot of support and encouragement along the way.