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FBI Selects Pega to Streamline Operations Across Bureau

Pega applications will help increase efficiencies and speed processes

CAMBRIDGE, Mass. –November 27, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced it has been awarded a subscription contract by the Federal Bureau of Investigation (FBI) Business Process Management Unit (BPMU). The FBI will deploy a number of Pega-based applications, including human resources, finance, and security applications that improve workflow and automate processes to improve efficiency and meet both immediate and future organizational needs.

Part of the U.S. Department of Justice, the FBI is staffed by 51,000 employees and contractors that work around the clock and across the globe to protect the US from terrorism, espionage, and cyberattacks, and to enforce the country’s criminal laws. As part of a broader digital transformation strategy, the BPMU replaced an older legacy system with technology solutions from Pega – including Pega Government Platform (TM) and Pega Robotic Process Automation (TM) – that would streamline the FBI’s enterprise business processes for the benefit of employees and the organization. 

Pega Government Platform offers government clients a scalable, flexible, and agile application development environment, enabling them to quickly create new applications that will support their mission and provide the end-to-end experiences users demand. As part of a larger transformation effort, Pega Robotic Process Automation (RPA) enables the automation of repetitive, manual tasks to free up employees to focus on mission-critical tasks. Pega also provides industry-standard connectors and web services, as well as offline mobile support for field workers. 

To learn more about how Pega is helping government agencies with their digital transformation and customer engagement efforts, visit

Quotes & Commentary
“Many government agencies are currently tackling today’s challenges with yesterday’s technology; however, most legacy technology fails to meet the requirements government employees need to do their jobs efficiently,” said Doug Averill, industry market lead, government, Pegasystems. “By overhauling their enterprise business processes with Pega, the FBI can improve the experience for employees so they can spend more time on critical missions that help keep US citizens safe.”

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Lisa Pintchman
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America

Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722


Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

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