I report degli analisti esprimono valutazioni sulle applicazioni e la piattaforma CRM di Pega

I software Pega si aggiudicano punteggi elevati nelle applicazioni CRM e nella categoria piattaforme BPM.

Le maggiori società di analisi del settore annoverano sistematicamente Pega tra i leader delle applicazioni e delle piattaforme di front-office. I report sottostanti sono raggruppati in due categorie:

  • "Applicazioni CRM" riunisce le tecnologie progettate per affrontare le sfide più ardue nel campo del Customer Service, del marketing, della Sales Automation e dell'onboarding.
  • "Piattaforma" è dedicato alle rinomate funzionalità offerte da Pega nel campo della gestione dei processi, della gestione dei casi, delle applicazioni mobili, delle decisioni predittive e molto altro.

 

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Applicazioni CRM
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Esplora i più recenti report degli analisti:

The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

Pegasystems was cited as a strong performer and received the highest score in Current Offering amongst the 10 vendors who were evaluated against 35 criteria in The Forrester Wave™: Sales Force Automation Solutions, Q2 2017. “Customers give Pegasystems high marks for its platform’s ability to adapt to the most complex business needs.”

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The Forrester Wave™: Real-Time Interaction Management, 2° trim. 2017

The Forrester Wave™: Real-Time Interaction Management, 2° trim. 2017

Pegasystems è stata annoverata tra i leader e ha ricevuto il punteggio più alto possibile nelle categorie Vision, Servizi di assistenza, Confezionamento e offerta di soluzioni e Modello commerciale tra 12 aziende valutate sulla base di 32 criteri nel report The Forrester Wave™: Real-Time Interaction Management, 2° trim. 2017. Pegasystems è il solo leader che, stando a Forrester, "allinea il RTIM su tutte le funzioni di business dell'azienda."

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Chartis RiskTech Quadrant® for Know Your Customer (KYC) Systems 2017

Chartis RiskTech Quadrant® for Know Your Customer (KYC) Systems 2017

“In our completeness of offering table, Pega scored highly for its KYC risk scores, its capabilities for enriching customers’ profiles, its support for additional due diligence, and its Customer Lifecycle Management (CLM) capabilities.”

The report provides an independent evaluation of Pega’s Client Lifecycle Management (CLM) and Know Your Customer (KYC) applications. The report compares Pega to other KYC offerings in two high level categories of “completeness of offering” and “market potential”. Providing Pega’s scores in all subcategories, the report demonstrates why Pega was named the Category Leader of all reviewed KYC solutions, including those with and without CLM capabilities.

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Gartner Magic Quadrant for the CRM Customer Engagement Center 2017

Gartner Magic Quadrant for the CRM Customer Engagement Center, 2015

In questo nuovo report, Pega è riconosciuta come leader sul mercato delle applicazioni per il servizio clienti e l'assistenza su scala globale per la gestione dei casi, il trouble ticketing e la risoluzione dei problemi.

L'applicazione di Customer Service di Pega permette alle aziende di:

  • Collegare i clienti alle persone che possono garantire i risultati desiderati
  • Evolvere alla velocità dei clienti

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Gartner CRM Case Management Research Note 2017

Pegasystems Case Management Capabilities Evaluated in Gartner’s CRM Customer Engagement Center Research Note

This important research note by Gartner explains how case management needs to address both “interaction complexity” and “process complexity”, and sees the most value come from advanced case types that can address process effectiveness and efficiency.

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The Forrester Wave™: CRM Suites for Enterprise Organizations. 4° trim. 2016

The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

Learn why Pega has been recognized as a Leader in the market for Customer Relationship Management (CRM) suites for enterprise organizations. The report noted that Pega CRM best suits large enterprise buyers that want to predict and personalize interactions across the front and back offices.

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Forrester Wave Q2, 2016: Gestione delle campagne su più canali

The Forrester Wave™: Cross-Channel Campaign Management, Q2 2016

Download the report to learn how the leading CCCM vendors compare on advanced analytics, real-time interaction management (RTIM), and digital channel delivery—and see why Pega was cited as a Strong Performer.

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Piattaforma
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Esplora i più recenti report degli analisti:
2016 Gartner Magic Quadrant for Intelligent Business Process Management Suites

2015 Gartner Magic Quadrant for Intelligent Business Process Management Suites

Pega è orgogliosa di essere riconosciuta quale leader nell'ultimo report "2015 Magic Quadrant for Intelligent Business Process Management Suites" (iBPMS). Citando il report: "La piattaforma Pega 7 [di Pega], riconosciuta come la maggiore azienda pure-play del settore, gestisce tutti gli scenari di utilizzo presi in esame in questo quadrante e può essere sfruttata per iniziative complesse e di ampio respiro."

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Aragon Research: RPA Research Note 2017

Pega Named a Hot Vendor in Robotic Process Automation

Aragon Research recognizes Pega’s RPA capability that leverages workforce intelligence to drive better customer engagement and back office efficiency.

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Gartner Critical Capabilities for Mobile App Development Platforms 2017

Gartner Magic Quadrant for Mobile Application Development Platforms 2014

Pegasystems è orgogliosa di essere stata riconosciuta come "Leader" da Gartner nelle valutazioni annuali del mercato delle piattaforme per lo sviluppo di applicazioni mobili.

Pega non si limita a mettere a disposizione semplici "strumenti" per la costruzione di app mobili, bensì offre una piattaforma altamente mirata che permette di:

  • Costruire e gestire l'intera strategia mobile dell'azienda
  • Gestire gli aspetti più complessi della mobilità, ad esempio sicurezza, integrazione e gestione di applicazioni e contenuti mobili, con riutilizzabilità, velocità e controllo senza pari

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The Forrester Wave™: Digital Process Automation Software, Q3 2017

The Forrester Wave™: Digital Process Automation Software, Q3 2017

Pegasystems was cited as a leader and received the highest possible score in 20 criteria in The Forrester Wave™: Digital Process Automation Software, Q3 2017.

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HFS Robotic Process Automation Provider Blueprint Snapshot 2017

HFS Research Names Pega in its Winner’s Circle 2017 for RPA Providers

Pegasystems was cited as a leader in RPA Services among vendors who were evaluated across a set of criteria in service delivery execution and innovation with a focus on enabling transformation and un-attended automation.

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Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Pega is positioned highest in ability to execute and furthest to the right in vision. To learn more, download a complimentary copy of the Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016 report today.

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Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks 2016

Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks 2016

Pegasystems is recognized for second year in a row with highest overall scores in all the use cases reviewed by Gartner in the 2016 Critical Capabilities for BPM-Platform-Based Case Management Frameworks.

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