Ir al contenido principal

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Video

PegaWorld iNspire 2023: Driving Growth in BT Enterprise with Pega's AI-powered Decision Hub

After great success simplifying and streamlining interactions with B2C customers, BT has extended the use of Pega as its strategic decisioning platform to enable transformation throughout its Enterprise business.

In a rapidly changing marketplace with B2B customers transitioning from traditional telephony to cloud-based services and increased competition, learn how BT uses Pega Customer Decision Hub™ to minimize customer churn and maximize revenue through effective customer base management.

Customer journeys are connected in real-time using a single brain that enables an omnichannel, self-learning approach. In this session, you’ll hear how BT Enterprise has transformed its approach to customer base management using Pega and the lessons learned along the journey to improve and accelerate value creation.


Etiqueta

Desafío: Engagement del cliente Industry: Proveedores de servicios de comunicaciones Tema: Engagement del cliente Tema: IA y toma de decisiones Tema: PegaWorld Área de producto: Customer Decision Hub

Recursos relacionados

Best of Pega

Investigación y conocimientos recomendados

Vea las novedades, lo próximo y las tendencias actuales.

Explorar la colección
Why Pega

Por qué elegir Pega

Un software excepcionalmente potente no es lo único que nos diferencia.

Más información
Compartir esta página Share via x Share via LinkedIn Copying...