For insurance companies, every customer decision matters, and every interaction represents a precious opportunity to drive profitable growth while increasing customer loyalty. Creating a consistent omni-channel experience is key, as is delivering the message or offer that best aligns with each customer’s unique journey.
Every company wants to add value to customer interactions, but finding the right way to say the right thing at the right time is easier said than done. Or is it? Next best actions give insurance companies the insights they need to drive real value to their customers, with every interaction, across all channels – even as customer complexity grows.
By leveraging best-in-class analytics, providing the right action at every point of contact gives the customer an experience that aligns with their chosen mode of contact and potential insurance needs. The result? Better customer satisfaction, increased growth opportunities, and optimized resource utilization.
Find out how top insurers are leveraging predictive and adaptive analytics to create better outcomes for their customers, and their businesses. Learn more about Pega’s five-step approach to innovating your insurance offerings in this eBook.
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