Vai direttamente al contenuto principale

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Studio di caso

Vodafone Germania: eccellere nella gestione degli ordini B2B

"The transformation [was] an end-to-end overlay for the enterprise customer business … this gives us the benefit to act on urgent [customer] needs."

The Business Issue

Vodafone Germany, a subsidiary of Vodafone Group, is one the world’s largest Communications companies, with over 400 million customers and 90 thousand employees in over 30 countries. Their enterprise business has become increasingly complex due to acquisitions and fragmented IT systems, and at the same time they are experiencing incredible cost pressure due to commoditization and competition.

The Solution

The lifeblood of their enterprise business is processing customer orders. The “perfect order” is digitally captured, right the first time, visible, and automated. Vodafone is using Pega to deliver digital order capture, technical order fulfillment, and business process automation with case management.

The Results

Vodafone created a differentiated customer experience, improved process quality, and achieved end-to-end order visibility.

  • Reduced fulfillment effort by 51%
  • Implemented a phased, pragmatic approach won the 2014 Gartner BPM Excellence award
Condividi questa pagina Share via x Share via LinkedIn Copying...

Related Resources

Discover Pega's Customer Engagement Platform - the fast track to a superior digital experience.

Hear how Vodafone used a pragmatic, agile approach to achieve excellent client experiences.

See how Pega Fulfillment Control Center makes it simple to orchestrate and automate orders for digital services.

Pega Fulfillment Control Center

Automatizzare le operazioni e migliorare l'esperienza dall'ordine all'incasso.
Ulteriori informazioni


Area prodotto: Servizio clienti Industry: Fornitori di servizi di comunicazioni Sfida: Eccellenza operativa Sfida: Servizio clienti
Condividi questa pagina Share via x Share via LinkedIn Copying...