PegaWorld 2018: Operationalizing Customer Empathy: The 5 Facets of Real-Time Context (Video)
Every single marketer and customer service leader alike proclaims that their goal is to be relevant, real-time, omni-channel and contextual. But what exactly IS context? And what does it mean to understand context in real-time? And in particular, when does it matter? Join this informative thought-leadership session where we will break down the 5 facets of customer context - and how your organization can operationalize this context for a new form of customer empathy across your customer-facing processes.
Thème: Automatisation marketing
June 2, 2020 | Virtual
We’re transforming our flagship conference into an insightful, easy-to-access virtual event.
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.