Domain Specialist, Financial Services Smart Apps
Meet Our Team:
Pegasystems develops strategic applications for sales, marketing, service, and operations. The cross-functional, highly committed, and agile Smart Investigate team is responsible for developing and enhancing the market-leading Smart Investigate application, used by the biggest correspondent banks in the world. Up to 90% of global cross-border E&I traffic passes through financial institutions using our solution. The Domain Specialist role is pivotal to the success of the team and this business-critical product in the market and to our clients.
Picture Yourself at Pega:
As the Domain Specialist for Smart Investigate, you will partner with the Product Manager and work with an exceptional development team to define, deliver, and maintain our world-class Smart Investigate application in the market. You will leverage your deep domain expertise in cross-border payment exception resolution and demonstrate a clear understanding of how our clients manage this function, along with ongoing research and analysis, and engagement with clients and industry leaders to establish yourself as an authority and help drive our product roadmap and development projects.
What You'll Do at Pega:
You will have the opportunity to leverage your skills, experience, and deep domain knowledge to define and deliver the best application to market. You will have the opportunity to grow your scope of influence and take on greater responsibility, becoming a respected thought-leader within Pega and a trusted partner to our clients, partners, and payment service providers. You will be the leading Pega representative in payments industry engagements that require domain understanding and thought leadership, such as in our engagement with our partner, Swift in the CPG.
Who You Are:
-A trusted expert in commercial payment exceptions and cross-border payments. You are comfortable positioning recommendations even when that may not be the easy path.
-Driven by client success, helping clients understand and leverage our product to their fullest advantage
-Effective communicator to all levels of management and comfortable in challenging conversations
-You enjoy working with development teams to see your expertise drive product delivery, and enabling Sales and Go-to-Market teams to build strategies for successful client engagements
-You are self-motivated to continuously learn about your industry and how it is changing
- MBA or equivalent work experience of 15+ yrs.
- 10+ years of direct industry experience or in roles as a business analyst, solution analyst or a product manager
- 3+ years project leadership roles
What You've Accomplished:
You will bring knowledge and expertise in the following:
-Commercial payment exception resolution and messaging standards including Swift and ISO 20022 formats
-Global RTP & RTGS payment schemes including, but not limited to; SEPA, Target, EBA, CHAPS, Fedwire, FedNow, NPP, CHATS, FasterPayments
-Business Process Design & optimization
-Requirement specification & prioritization
-Software roadmap planning
- Led teams on multiple product development or solution implementations
- Successfully provided domain expertise to geographically dispersed development teams
- Demonstrated ability to understand client and market requirements and define the appropriate features needed to meet those requirements
- An understanding of retail payment disputes including RTP payment scams/fraud, and plastic-based disputes is additionally valuable
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
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Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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