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Senior Application Engineer, Customer Service

Job Category: Application Development
Location: India - Telangana - Hyderabad
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Meet Our Team:

Pega Customer Service is the premier customer service application that predicts and manages today’s customer journey on a global scale. The team comprises of talented engineers who focuses on the innovation, development, and delivery of the product. You will be part of the team which works with a sense of urgency and collaboration across board to build the product with cutting edge technology for today and tomorrow’s world.

Picture Yourself at Pega:

The senior software engineer is a member of the CRM organization. This person contributes to bookings growth and customer success through participation in CRM business teams as an application developer. This person builds business processes, framework features and supporting functions based upon identified business requirements and use cases.  The person functions in Scrum teams with other professionals focused on building, maintaining, and supporting solutions frameworks for the CRM industry. Pega is changing the way the world builds software and our goal is to be the no. 1 CRM SaaS company in the world. In this role, you'll help us design, develop, implement new enhancements for the applications.

What You'll Do at Pega:

•Demonstrate technical leadership for a project of limited scope 
•Collaborate with other senior members in the team to formulate technical designs
•Design, develop and implement high quality Application Software with minimal defects that conforms with the identified design patterns and best practices using Pega Platform
•Design applications from modeling complex data schemas to building out complex workflows and user interfaces leveraging Pega's Low code development methodology
•Understand the end user perspective and develop empathy while building and delivering comprehensive solution to a business problem
•Handle more complex new development or refactoring work with limited guidance
•Take ownership of a small epic and drive it to completion
•Work on client-reported defects, analyzing the root cause and impacts, and solutioning along with communicating learnings back to the team to avoid recurrences
•Collaborates closely with Pega's Platform Engineering teams to provide feedback, detailed business cases to address gaps while building low code applications.
•Develop and execute unit test cases to draft test your work
•Provide effort and time estimates to complete work

Who You Are:

• You are a skilled Application Software engineer, who can explore best practices, patterns, understand requirements and write high quality code quickly. 
• You enjoy troubleshooting problems and working with uncertainties.
• You enjoy exploring the latest developments and best practices in Application Software industry and applying them at work. 
• You take constructive feedback with open an mind and work to continuously improve yourself.
•You are a self-starter, highly motivated, innovative, able to shift directions quickly when priorities change, and deliver against tight deadlines
• You enjoy mentoring others.
• You are committed to client success.

What You've Accomplished:

  • 4+ years of software development experience by using Core Java/Pega Development
  • Knowledge desired in technologies like Pega, Java, REST Services, REACT, Postgres, Oracle, DB2, Tomcat.
  • Excellent problem-solving skills
  • Passionate about learning new technologies and constant desire for innovation
  • Should be able to take ownership of the deliverables assigned and would be able to deliver with no or minimal guidance.
  • Partner with internal clients, like Product Managers, to deliver World-class software

Pega Offers You:

Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company


Job ID: 20379

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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