Mobile virtual network operators (MVNOs) generally account for 10–40% of the total mobile market revenue. This new breed of MVNOs is increasingly diverse and focused on strong brand differentiation, driven by strong operational capabilities in sales, customer service, and packaged solution offerings. A stronger innovation platform drives stronger MVNO partnerships. In this whitepaper we discuss how MNOs can build digital innovation platforms by:
- Creating an open innovation center where customer experiences can be designed, deployed, and reused across channels and MVNOs
- Weaving agility and intelligence into each process and experience
- Future-proofing offerings and enabling differentiated customer experiences to end users – all while reducing operational costs
- Seamlessly integrating with existing MNO systems
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