Ir al contenido principal

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Presentation

PegaWorld iNspire 2023: Blue Cross Blue Shield Michigan & EY – Improving Customer Satisfaction via CMS Star Ratings (Presentation)

Descargar ahora

A key metric of customer satisfaction is defined by a health insurer’s star ratings, as determined by the Centers for Medicare & Medicaid Services (CMS). Blue Cross Blue Shield of Michigan (BCBSM), which provides health benefits to over 4.3 million members, was experiencing a decline in its star ratings due to operational and technical issues within its Grievances and Appeals process. With a potential impact of hundreds of millions of dollars in lost revenue, discover how BCBSM engaged EY to assess the situation and initiate an extensive remediation program to address the issues and improved their customer satisfaction star ratings.


Etiqueta

Industry: Sector de la salud Tema: Agilidad comercial Tema: Nube Tema: PegaWorld Área de producto: Atención al cliente

Recursos relacionados

Best of Pega

Investigación y conocimientos recomendados

Vea las novedades, lo próximo y las tendencias actuales.

Explorar la colección
Why Pega

Por qué elegir Pega

Un software excepcionalmente potente no es lo único que nos diferencia.

Más información
Compartir esta página Share via x Share via LinkedIn Copying...