PegaWorld 2025: Swift, Citi and JP Morgan discuss how to achieve the G20 goals for payments efficiency (Presentation)

In an era where efficiency and accuracy are paramount, join industry payments leaders from Swift, JP Morgan, Citi and Pega as they discuss solutions designed to transform the landscape of payment exceptions and investigations. Discover how Swift's new solutions achieve the G20’s goals of reducing payment friction, enhancing compliance, and driving operational excellence for banks worldwide. Hear Citi and JP Morgan’s perspectives on improving cross border payments efficiency and client service. Pega's agentic applications seamlessly integrate these innovations to provide a unified approach to managing payment exceptions and investigations, ensuring faster resolutions and improved customer satisfaction.