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Pega in the Middle East

Digitalization is our shared ambition
Founded in 1983 in the United States, Pega is the leader in software dedicated to customer engagement and process automation. With a strong presence across the world, Pega has strongly accelerated its investment in the Middle East, with the inception of a dedicated team. Today Pega is trusted by leading organizations in the region, looking to take innovations and digitalization to the next level.

Welcome to Pega!

Our goal is to support you in your digital transformation projects and ensure success at every stage.

With our platform, recognized by leading analysts such as Gartner or Forrester for its robustness, performance and innovation, we have brought together the best business and technical experts to advise you and meet your needs.

Since Pega has been established in the Middle East and other emerging markets, we have also developed an ecosystem of Pega certified partners, ready to support you in your most ambitious deployments.

Karim Zein

Karim Zein

Vice President – EMEA West/Emerging

Meet our customers

ING logo

Case Study

ING Digitizes Wholesale Banking Operations with Pega

ING built over 70 wholesale banking workflow solutions in Pega, launched fully digital client onboarding experience and streamlined experience for wholesale clients and employees via a single portal.

Case Study

Etisalat: Revolutionizing the customer experience with AI and empathy

Find out how Pega enabled Etisalat to have one centralized view of customers across channels to achieve 3X increase in conversion, 20% increase in incremental revenue and 15% reduction in customer churn.

Federal Bureau of Investigation

Case Study

FBI modernizes to address firearm legislation and purchase volumes

Find out how the FBI is using Pega’s solutions to achieve 23 million background checks annually, deploy complex rules-driven and automated processes and quickly respond to changing legislation.

Our leaders in your region

Karim Zein

Regional Vice President

Yann Akoum

Regional Director

Remi Timery

Regional Account Executive – Telco & Financial Services

Shady Saba

Regional Account Executive – Public Sector

Pega in the eyes of our dedicated people

Tony El Hawa headshot

"At Pega you find a family spirit workplace based on human values and professionalism. Our OnePega Team is at the service of our clients in a unique company of low-code platform for AI-powered decisioning & workflow automation."

Javier Iglesias headshot

"At Pega we change the way companies write software and we do it perfectly! The secret to our success: being humble, collaborating as a family, and being the hardest workers in the market."

Roland Rammal

"It’s amazing how at Pega, our Customer Service is not a department, it’s the whole company! The teamwork, the energy, the collaboration, makes you feel among your own family."

Contact Information

Please contact us to find out more about our solutions.


[email protected]

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