Senior Application Engineer, Sales Automation for Marketing Operations

Meet Our Team:

This role is part of the Sales Automation(SA) development team and works closely with the Client Advocacy team, giving you a unique blend of meaningful business impact and deep technical depth.

The Client Advocacy Program sits at the intersection of Sales, Marketing, and Technology at Pega. We are building a best-in-class advocacy program from the ground up, designing the advocate lifecycle, streamlining reference workflows, and developing the platform that powers it all.

Picture Yourself at Pega:

• You will be a key technical contributor in a high-visibility program, designing, building, and enhancing Pega-based workflows that directly support Pega’s sales and marketing strategy.
• You will work on a greenfield platform where you will contribute to the end-to-end technical implementation across multiple build phases, ensuring solutions are scalable, maintainable, and aligned with Pega best practices.
• You will collaborate with business leads, legal, finance, external agency partners, and the Sales Automation development team to deliver a platform that improves how Pega engages, manages, and grows strategic client relationships.
• You will bring strong Pega development experience to solve complex business problems, improve workflow efficiency, and support a reliable advocacy platform.

• At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform.

• We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey.

What You'll Do at Pega:

• Design, develop, and enhance Pega-based case types, workflows, data models, business rules, and automation using Pega platform capabilities and Blueprint.
• Build and maintain Pega solutions supporting key Client Advocacy processes such as Reference Requests, Advocate Onboarding, Activity Logging, and Pega Points management.
• Contribute to platform build phases, including sprint planning, development, testing, defect resolution, UAT support, deployment readiness, and post-launch monitoring.
• Support data migration, data cleansing, deduplication, field mapping, and standardization activities to help establish a reliable advocate database.
• Create and maintain test scripts, acceptance criteria, and supporting documentation to ensure high-quality delivery.
• Build and support reporting dashboards and KPI tracking to enable monthly and quarterly program readouts.
• Ensure platform builds follow internal data governance, privacy, security, and GDPR-related requirements for customer and advocate records.
• Partner with the Sales Automation development team on integration design, technical standards, solution reviews, and roadmap alignment.
• Support change management efforts by contributing to training materials, adoption communications, user support, and stakeholder office hours.

Troubleshoot issues, analyze root causes, and provide timely resolutions while maintaining strong quality and delivery discipline.

Who You Are:

• A technically strong Pega developer who can translate business goals into scalable application design and explain technical concepts clearly to both technical and non-technical stakeholders.
• A hands-on engineer who is comfortable working across discovery, design, development, testing, release, and support activities.
• Self-directed and comfortable with ambiguity, especially in greenfield environments where processes and requirements may continue to evolve.
• A collaborative partner who builds trust across cross-functional teams and balances business priorities with technical best practices.
• Detail-oriented about data quality, workflow design, reusability, performance, and maintainability.
• A clear and confident communicator who can work effectively with business stakeholders, legal, finance, external agency partners, and engineering teams.
• Curious about AI-assisted application design and open to using tools such as Pega Blueprint to improve productivity, solution quality, and delivery speed.

• You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast‑changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles.

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  You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality‑driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

What You've Accomplished:

• 4+ years of hands-on Pega Platform development experience.
• Pega CSA certification is required. Pega CSSA strongly preferred. 
• Strong experience building Pega case types, flows, data objects, business rules, decisioning logic, validations, and user interfaces.
• Hands-on experience with Constellation UI or modern Pega UI implementation patterns.
• Experience designing and implementing integrations between Pega and external systems using REST APIs, Pega Connect, JSON/XML data formats, and OAuth authentication.
• Experience working with CRM or sales management platforms such as Sales Automation, Salesforce, or equivalent systems.
• Good understanding of data migration, data cleansing, deduplication, field mapping, and data standards.
• SQL experience for data analysis, auditing, reporting, deduplication, or troubleshooting.
• Experience writing test scripts, defining acceptance criteria, supporting UAT, and resolving defects.
• Familiarity with data privacy, GDPR, and governance requirements as they apply to customer, contact, and advocate records.
• Basic understanding of Java, HTML, or related technologies used in Pega customization and troubleshooting.
• A strong quality mindset with the ability to build reliable, scalable, and maintainable solutions.

Nice to Have

• Pega CSSA certification or active progress toward CSSA.
• Exposure to Pega Blueprint and AI-assisted application design.
• Experience with Power BI or equivalent reporting and dashboard tools.
• Working knowledge of Microsoft Power Automate for workflow automation.
• SharePoint administration or Microsoft Graph API familiarity.
• Prior experience in customer advocacy, reference management, sales enablement, CRM, or marketing technology platforms.
• Exposure to change management practices and supporting business adoption of new platforms.
• Experience supporting production applications, analysing incidents, and improving platform stability.

Pega Offers You:

• The opportunity to work on Gartner-recognized, industry-leading technology.
• A high-visibility greenfield program with direct business and executive impact.
• Continuous learning and development opportunities, including access to Pega Academy training and certification pathways.
• An innovative, inclusive, agile, and collaborative work environment where engineering excellence and business impact are equally valued.
• Competitive global benefits, including pay, bonus incentive, and employee equity programs.
• An opportunity to work in an organization that actively invests in AI‑enabled learning, innovation, and responsible adoption across its engineering practices

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