Principal Software Engineer, Next Best Action
Meet Our Team:
At the heart of global customer engagement, the Customer Decision Hub (CDH) stands as a beacon of intelligent automation, harmonizing billions of interactions each day. By harnessing the advanced capabilities of Pega Platform, CDH functions as an “always on” brain—an orchestrator seamlessly blending cutting-edge artificial intelligence with robust business logic. This synergy empowers organizations to deliver hyper-personalized experiences at scale, transcending geographical boundaries and technological complexities. Our team, unified by a shared commitment to innovation, is strategically situated across continents, fostering a culture rich in diverse perspectives and technical expertise. With a strong presence in India, the Netherlands, and the United States, we collaborate to refine and advance this enterprise solution, ensuring it evolves to meet the ever-changing needs of our clients.
Picture Yourself at Pega:
We are looking for a Principal Software Engineer with over six years of technical experience to support architectural planning, provide guidance on complex system design decisions, and contribute to the development of AI and agentic features within our engineering team. This position entails both practical system design and responsibility for overseeing collaborative execution across teams.
What You'll Do at Pega:
- Own architectural decisions, balancing performance, reliability, maintainability, and cost for optimal solutions.
- Set and uphold high standards for code quality, design patterns, and development best practices across engineering teams.
- Architect integrated systems using multiple services, databases, and third-party tools, with thorough validation and monitoring strategies.
- Drive research and implementation of agentic AI features and prompt engineering to enable intelligent automation and advanced decision-making.
- Mentor senior engineers, conduct technical reviews, and foster a culture of continuous learning and engineering excellence.
- Collaborate closely with cross-functional stakeholders to translate business requirements into actionable technical solutions.
Who You Are:
You are an experienced technical professional with a strong commitment to customer success without compromising integrity. You are a problem-solver who thrives in a collaborative team environment who wants to focus on building, maintaining, and supporting next-generation solutions.
What You've Accomplished:
- 6-8 years of software engineering experience with demonstrated expertise in system design, distributed architectures, and scalable backend development.
- Bachelor’s/master’s degree in computer science or related field.
- Demonstrated expertise in modern programming languages such as Java, with a strong background in asynchronous programming, high-performance applications, and system design—including microservices, databases (SQL/NoSQL), message queues, and API development.
- Scripting and automation experience for tooling, deployment pipelines, and system integration tasks
- Demonstrated ability to collaborate across multiple engineering teams to lead technical initiatives, establish engineering standards, and develop mentorship programs that elevate team performance.
- Keen interest in agentic AI and prompt engineering with willingness to rapidly learn and apply new AI technologies to solve business problems
- Good to have knowledge of Pega Customer Decision Hub (CDH)
Pega Offers You:
- A rapidly growing yet well-established business
- The work arrangement is hybrid, requiring three days per week in the office. The location is Building 12A, Raheja Mindspace, Hyderabad.
- The world’s most innovative organizations as reference-able clients
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive
- Employee equity in the company
#Li-CK
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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