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Providing connected service in a disconnected world

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Facing the reality of a pandemic-stricken world, many customer service providers found themselves scrambling to keep up with increased demand, while managing a distributed workforce. As wait times ballooned and customers grew increasingly frustrated, many organizations found that their old approaches were no longer enough. That's where digital channels come in. Read this brief to learn how to adjust your strategy and show your customers how much you care.


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