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The new customer service co-pilot: How conversational AI is simplifying the agent experience

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The role of customer service agents has never been more complex – or more important. What if every agent in your contact center could:

  • Always be at their best and understand how to respond to every customer’s unique situation?
  • Be a product/services expert regardless of training and tenure?
  • Have lightning-fast data entry or not have to enter anything at all?
  • Provide consistent service across every call?

Businesses are making this a reality today with the power of conversational AI. Learn how you can improve service experiences across every interaction with Voice AI and Messaging AI.


Argomento: IA e processo decisionale Argomento: Servizio clienti
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