Video
New York Life: Building a Customer-Centric Organization
"[For the agent desktop] we consolidated multiple screens to one screen. The agent can now see all actions available on one single screen. Our average handle time is a lot lower. All they have to do is just click on it, enter the new address change information and done!"
- – Lakshmi Weiss, Sr. Developer, New York Life
Today, insurers need to deliver efficient, personalized service to customers. New York Life worked with Pega to simplify the agent desktop – reducing multiple screens to a single screen. The result? A streamlined, intuitive, desktop interface for the agent.
Learn how New York Life worked with Pega to simplify their agent desktop, enabling them to:
- Consolidate multiple desktop screens to a single screen
- Reduce Call Handle Time significantly
- Improve training time by 2 weeks
- Enable reps to focus on the customer
Related Resource
Prodotto
La progettazione delle app, rivoluzionataOttimizza la progettazione dei flussi di lavoro, in modo rapido, con la potenza di Pega GenAI Blueprint™. Imposta la tua visione e assisti alle creazione istantanea del tuo flusso di lavoro.