Software Engineer, Customer Service Desktop & Self-Service
Meet Our Team:
Pega Poland is a leading technology hub in Europe, driving innovation and delivering cutting-edge software solutions. Employees are encouraged to collaborate, develop their skills, and share their expertise in an open and supportive environment.
In addition to our passion for technology, we value an inclusive work environment and engaged community, care deeply of wellbeing of our employees by providing wellness programs and social initiatives.
Are you motivated and inspired by innovation? Here, you will work in the team responsible for developing chat and voice bots in Pega Platform. Chatbots uses generative models to interact with a user in a conversational way it handles natural language processing (LLM/NLP) and Pega Case processing. In the collaborative environment that the Multi-Channel area offers, you will be able to apply innovative ideas to solve complex problems. You will be focusing on technologies like Pega Platform low-code, Java, GenAI, HTML, CSS, JavaScript.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role, you will help us design and build Pega Platform features which will enhance capabilities of our products and solutions. This is your opportunity to be part of a highly engaged and creative team to get your hands-on leading technologies to solve interesting customers problems.
What You'll Do at Pega:
- Develop and test high quality software,
- Collaborate with team members on feature development,
- Debug and maintain existing code base,
- Follow development standards according Pega guardrails for all the development,
- Engineering solutions to ensure business requirements are satisfied.
Who You Are:
You are a developer who is passionate to find simple, elegant solutions to complex real-world business problems. You enjoy working in an agile environment that values collaboration and teamwork.
What You've Accomplished:
- Experience working with object-oriented language or low-code platforms,
- Experience with REST web services and SQL databases,
- Experience in web standards and web development like JavaScript, CSS3, and HTML5,
- Experience with AI driven software development,
- Very good English.
Nice to have experience working with:
- Experience in a technology development role,
- Experience working with low-code and Java (or other Object-Oriented languages),
- Debugging of Java and JavaScript,
- Scrum/Agile environment,
- Generative model prompting,
- Automated testing tools and techniques for web interfaces,
- Software build tools such as Jenkins/GH Actions, Docker, Gradle, Git, Cloud (e.g. AWS).
Pega Offers You:
- A highly collaborative environment for designing and development of new ideas and features.
- An ever-changing business landscape that adapts, scales and performs.
- A culture where employees engage deeply, own outcomes and lead from the front.
- Continuous learning and career opportunities – internal and external training opportunities.
- An inclusive, agile, and flexible work environment (you can use our DYI lab, volunteer, or do other great things with us).
- Permanent agreement and benefits package (bonus incentive, employee equity in the company, Medical and Group Insurance, Multisport, English & Polish lessons, Employee Assistance Program and that’s not all).
- Flexible work mode: office/hybrid (at least two days at the office). Our modern office is located in Krakow (Bonarka4Business Center). We hope you will enjoy Pega relax/game rooms and social/sport initiatives soon!
#LI-MP1 #LI-hybrid
Additional Information
Base salary range for this role is 139,300 - 208,300 PLN annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
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