Senior Principal Systems Engineer
Meet Our Team:
Pega is on the cutting edge of enterprise technology, and this is your opportunity to work alongside experienced infrastructure professionals supporting a global organization. As a Senior Principal Systems and Storage Engineer, you will be a senior individual contributor within our Infrastructure organization, helping ensure our cloud and data center environments are operationally sound, well‑architected, and cost‑efficient.
Our team partners closely with engineering, platform, and business stakeholders to deliver reliable systems while continuously improving visibility, governance, and operational discipline.
Picture Yourself at Pega:
In this role, you will serve as a trusted technical advisor for cloud and infrastructure operations. You will bring deep systems, storage, and architectural knowledge to support AWS usage, guide infrastructure decisions, and ensure costs are continuously reviewed and optimized.
You will help shape how we operate and govern hybrid environments—balancing cloud and on‑prem infrastructure—and be responsible for hands‑on cloud provisioning and automation. When needed, you will also provide direct operational coverage for physical data center issues to ensure continuity and rapid resolution.
What You'll Do at Pega:
- Support AWS in all capacities including hands‑on execution, serving as an informed point of contact for architecture, operational considerations, and cost impact
- Partner with stakeholders requesting AWS accounts or services to understand requirements and provide accurate, well‑reasoned estimates based on architectural patterns and best practices
- Apply and reinforce AWS architectural best practices and performing provisioning, scripting, or deployment work
- Own in‑depth, continuous cloud cost analysis, identifying inefficiencies, anomalies, and opportunities for ongoing optimization
- Drive a culture of continuous cost improvement, ensuring infrastructure spend does not go unchecked
- Provide senior operational oversight for systems, storage, and infrastructure services across cloud and on‑prem environments
- Support incident response and escalation, ensuring issues are investigated, communicated, and resolved effectively
- Provide hands‑on coordination and coverage for data center operational needs, such as hardware failures and vendor dispatch to facilities (e.g., Markley)
- Maintain and improve operational documentation, standards, and governance processes
Who You Are:
- A senior‑level infrastructure professional with strong operational judgment
- Comfortable advising on AWS architecture and cost while performing hands‑on cloud engineering
- Highly analytical, with a strong focus on cost visibility and optimization
- Calm, methodical, and effective during incidents and escalations
- Collaborative and able to communicate clearly with both technical and non‑technical stakeholders
- Detail‑oriented, organized, and focused on operational excellence
What You've Accomplished:
- 7+ years of experience in systems, storage, infrastructure, or cloud operations
- Strong understanding of AWS architecture and cost models
- Proven experience performing detailed infrastructure and cloud cost analysis
- Experience supporting hybrid environments, including cloud and enterprise data centers
- Hands‑on exposure to data center operations and vendor coordination
- Strong documentation and process improvement experience
- Excellent written and verbal communication skills
Additional preferred experience may include:
- Experience with AWS cost management or financial governance tools
- Familiarity with enterprise storage platforms and data center environments
- ITIL or service management experience
- Experience operating in large‑scale or global infrastructure organizations
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
Additional Information
Base salary range for this role is 138,600 - 211,100 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
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AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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