PegaWorld 2019: Unifying the Digital Experience at HSBC Australia (Presentation)

HSBC has the same struggles as many banks – relationships are critical, but it’s difficult to keep customers engaged when your software, channels, people, and processes are all disconnected. In this session, the team at HSBC Australia will showcase their vision for an always-on, adaptive CX. They’ll demonstrate how Pega Marketing keeps customers connected as they flow across channels, and uses real-time decisions to acquire, retain, and grow high-value relationships.

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