Evolving From Contact Center to Engagement Center
Engage clients everywhere!
Today's digital empowered customers are more demanding than ever. They expect a quick and accurate resolution to their inquiry via their communication channel and device of choice. How can service organizations evolve from traditional contact centers to engagement centers as they strive to exceed customer expectations?
Download this eBook by Jeff Foley of Pegasystems to learn the 5 key characteristics to help your service organization become a more successful engagement center:
- Embracing the customer everywhere regardless of channel or device
- Empowering customer service reps to intelligently resolve interactions with customer context
- Recommending the best solution based on a personalized experience
- Breaking down walls between organizations and systems
- Adding value to the customer by anticipating their needs and aligning those needs to build lasting relationships.
Product Area: Customer Service
Topic: Customer Service