Senior Applications Engineer, Pega Customer Service

Meet Our Team:

Customer Service team is responsible for designing and implementing features on top of Pega Platform while building consumer grade Customer Service application features that can be smoothly taken up by our internal customers; and external customers alike. This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality and cover multiple scenarios involving Performance, Scalability, HA, Implementation, Security and Accessibility. High emphasis is given to architecture and designs while also enhancing application maturity. You will be the catalyst and focal point guiding a talented engineering team building differentiated products enabling Pega customers in their efforts to serve customers.

Picture Yourself at Pega:

Pega is changing the way the world builds software. In this role, you will be part of highly engaged teams designing and developing best-in-class solutions applying modern & cutting-edge technologies. This is your opportunity to be part of a highly engaged, creative and vibrant team to get your hands on leading technologies to solve interesting customers problems.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI enabled tools are used to enhance learning, improve engineering efficiency, and support better decision making across the cloud platform.

We expect engineers to apply critical thinking to all AI generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy driven integration, and you will play an active role in that journey.

What You'll Do at Pega:

• Contribute to design and development of features enabling customers to differentiate themselves from competitors and driving them to stay ahead
• Visualize scenarios, needs of vertical apps and design robust models
• Identify and assess the impact of an enhancement or a change across multiple vertical apps (consuming) and drive an optimal solution.
• Adopt best design / coding practices supporting backward compatibility, seamless cloud upgrades generating optimal performance.
• Carry out proof of concepts, spikes for use cases dealing with complex scenarios
• Adapt to frequent change
• Exhibit a commitment to continuous learning and development
• Work in strict timeframes and meet aggressive deadlines
• Work as part of a collaborative team with mindful of good software development patterns and practices surrounded by fun loving talented engineers
• Work with product manager to understand the supported scheme(s) association regulations or changes and work towards development.

Who You Are:

A result oriented individual, driven with passion and ability to explore solutions and solve complex customer problems.

• 4-6 years of software development experience, preferably working experience on Pega’s PRPC tool.
• BE or master’s degree in computer science, Computer Engineering or Electrical Engineering
• Strong PRPC technical skills, preferably Pega 8 and above. Participates in design and development of features
• Good to have exposure on Low-Code development.

You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast-changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles.

You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

What You've Accomplished:

• Exposure to integration technologies like XML, JSON, REST, SOAP
• Ability to effectively articulate technical challenges and solutions
• Partner with internal clients, like Product Managers, to align business goals with implementation results
• Demonstrates customer empathy, willing to adopt best practices ensuring delivered work exceeds customer ever changing demands
• A creative problem solver – passionate to analyze, identify and solve problems
• Team player with good verbal and written communication skill
• Ability to design solutions to simple to medium complex problems/use cases using Pega decisioning technologies
• Thorough understanding of (Pega based) applications’ architecture you have previously worked on
• Ability to think and code fast independently with little hand holding and mostly driven with self- initiation
• Ability to adapt to changes quickly

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company
• An opportunity to work in an organization that actively invests in AI enabled learning, innovation, and responsible adoption across its engineering practices

Additional Information

Base salary range for this role is 96,800 - 144,800 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

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