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Video

Trouble Management Demo for Customer Service

Dramatically improve Customer Service outcomes and orchestrate end-to-end customer journeys across multiple channels, systems and stakeholders. See how Pega can supercharge customer service with AI-powered decisioning, providing a personalized and exceptional customer experience, while driving revenue and reducing cost to serve.


Transcript:

What if you could have a single solution that covers all aspects of customer service? From web self-service to customer service agent interaction, including field work assignments, all while increasing business responsiveness, reducing cost and time to resolve, and maintaining happy relationships with your customers. A single solution for managing all customer service interactions, from self-service to agent desktop.

Alina receives a proactive notice that there is a problem with her internet. She engages with the digital messaging chatbot to run through troubleshooting. Alina then engages the customer service representative, who determines that there is a hardware fault and dispatches a field technician. Alina is then notified when her issue is resolved.

Pega is able to provide a single unified solution that will drive all customer interactions, allowing customers to interact via multiple channels, as well as providing a single pane of glass for customer service representatives to manage customer service and maintain healthy relationships with their customers. Pega reduces cost and decreases time to resolve all customer issues, all while increasing net promoter score.

Provide a single unified solution that can seamlessly and proactively resolve personalized customer service issues across any and all interaction channels. Visit pega.com to learn more.


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