Market dynamics are unforgiving. Supply chain disruptions, rising costs, and shifting customer demands reward the fast and punish the slow. The question isn’t whether workflow automation can help, it’s whether you can afford to wait while competitors are already seeing results.
The real bottleneck isn't talent, it's workflows
Workforces spend their days navigating disconnected systems, chasing approvals across siloed departments, manually logging data that could be captured automatically, and toggling between screens to complete tasks that should flow seamlessly. These aren't minor inefficiencies; they're the friction bleeding your competitive advantage.
The breakthrough comes from transforming manual, unstructured, and disconnected processes into automated, efficient, and connected workflows. This approach doesn't just address workforce constraints; it multiplies the impact of the talent you already have.
Instead of replacing your existing enterprise systems, modern workflow automation wraps around your legacy infrastructure, adding intelligence and agility without the disruption and cost of rip-and-replace. For manufacturers who've invested millions in ERP systems, this matters tremendously.
Reinventing customer engagement at digital scale
Leading companies are accelerating digital transformation for better results. Cisco, for example, processes two million orders a year and has transitioned to subscription and enterprise agreements while maintaining its legacy business.
With Pega Customer Service™ and Customer Decision Hub™, Cisco achieved remarkable results:
- 60% of back-office staff reallocated from repetitive tasks to customer-facing, strategic work
- 80% of orders fully automated, agents never touch the vast majority
- 1,000+ daily system switches eliminated by consolidating tools into a single interface
Here’s what’s significant: Cisco didn’t cut jobs. It elevated its workforce. Automation handled repetitive tasks, freeing people to focus on relationship-building and complex problem-solving, the work that truly requires human judgment and creativity.
This is automation designed to amplify talent, not replace it.
What enterprise speed actually looks like
Ford Motor Company faced a familiar challenge. Traditional marketing campaigns were too slow, with test-and-learn cycles dragging on for months. By the time they understood what worked, market conditions had shifted. Using Pega Customer Decision Hub with adaptive models, Ford launched their Communications Optimization initiative and engaged over 300,000 customers through their FordPass Mobile App campaign in just three weeks, achieving a 26% increase in conversion.
Not three quarters. Not three months. Three weeks.
That kind of speed-to-value demonstrates what's possible when you prioritize workflow transformation over lengthy implementation timelines.
Siemens' global deployment shows what enterprise-scale automation delivers across manufacturing operations. The industrial manufacturing powerhouse needed to consolidate legacy workflows and business process management solutions across their massive global presence. They implemented Pega in over 80 countries with 85,000 global users using 22 Pega applications, enabling 30,000 users to resolve 36,000 requests each year while standardizing global business processes yet allowing local flexibility.
The window for speed is closing
The manufacturers who will thrive aren't the ones with the most ambitious five-year roadmaps. They're the ones deploying workflow automation quickly, seeing measurable results in weeks, and continuously adapting at the speed of their business. Market dynamics, regulatory pressures, and supply chain disruptions are converging to reward speed and punish hesitation.
Ready to move at digital speed?
The question isn't whether workflow automation can help your manufacturing operations. The question is, can you afford to move slowly while your competitors are already seeing results?
Discover how Pega's workflow automation platform transforms manual, disconnected processes into streamlined, automated workflows that enhance efficiency, improve customer experience, and boost employee productivity or request a personalized demo to see what rapid transformation could mean for your operations.