Using RPA to improve the insurance customer experience
"Great customer service has a direct impact on customer loyalty. It creates positive referrals and helps insurance organizations achieve growth."
To deliver the efficient and personalized service that today’s customer demands, insurers are using Robotic Process Automation (RPA) to automate and improve customer service through all the steps in the insurance process – from quote generation through claims settlement.
In this webinar, leaders from VirtusaPolaris and Pega explain how a well-defined automation journey driven by RPA empowers Insurers to deliver a superior customer experience by improving operations – all while lowering overall costs.
The webinar features:
Amal Sud, Global Solutions Head, Insurance, VirtusaPolaris
Tom King, Sr. Director, Industry Principal, Pega
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Étude de cas