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Customer Engagement Summit Detroit 2019: Tech Mahindra: Reimagining Warranty for the Digital Age – Opportunity and the Business Case
Aftersales warranty, business processes, and systems present significant opportunities for improved efficiency and effectiveness. However, identifying the business case to optimize and develop a clear transformation roadmap is the challenge. Watch this short by Srinivas Vadlamani, Delivery Head - Pega & CX, Tech Mahindra, and Joe Werth, VP, Integrated Warranty, Navistar, to gain insights on the journey towards aftersales transformation.
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