How to make card disputes a customer service opportunity

Disputing a financial transaction performed on a credit card or a debit card, through an ATM or wired via ACH is a stressful moment to your customer. Yet, if handled quickly and accurately, studies have shown these events can increase customer satisfaction in 96% of the cases. Advances in technology and changes with Mastercard and Visa have opened up significant efficiency opportunities.

Tune in to hear:

• How the industry landscape is changing and what this means for efficiency of disputes.
• How a simple workflow geared toward hyper dispute automation and consistent, reliable processing is reusable across all products and case types
• How issuers can reduce expenses and losses while increasing customer satisfaction and maintaining industry compliance
• New options for keeping the customer relationship but exporting some/all of the back office work to a servicer
• First-hand experience from First Tech Federal Credit Union on the results achieved by deploying new technology

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