Customer Engagement Summit London 2019: Pega Keynote: The Heart of the Matter - The Human Side of Digital Transformation (Presentation)

The promise and potential of Digital Transformation is immense. But to achieve the desired results, you have to get Digital Transformation right – and too often, organisations find themselves chasing after success in a world of digital chaos. In this keynote, we will share specific examples of how leading organisations have avoided these mistakes and achieved staggering results.

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