Building an integrated quality management system with Pega

This major automaker’s commitment to quality is legendary, but it was struggling with an outdated parts management system. Existing processes were managed in isolation, limiting visibility into all phases of the product lifecycle and making it difficult to recognize and respond to changing business demands.

To meet mission-critical quality management levels, the solution would need to closely monitor suppliers’ parts and raw materials – from pre-production planning through quality assurance, quality control, and final delivery.

The company envisioned an integrated, closed-loop quality system. A series of 20+ interconnected processes would have to be built in modules over time, eliminating silos. This approach would deliver immediate benefits and provide a manageable roadmap for long-term growth.

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