Pega Discover Customer Service Online Summit: Customer Service: Stronger After COVID-19

The global pandemic has put unprecedented pressure on organizations to accelerate digital transformation, improve customer experience, and reduce cost of care. To address this at Accenture, we are using Pega Customer Service™ capabilities to help our clients respond quickly to these challenges without making a huge investment, using features like cloud, Pega Customer Decision Hub™, virtual assistant, and bots. And we can accomplish all of this quickly, using Pega Express™ with a scalable Center-out™ business architecture.

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