How Transavia Airlines Makes Every Passenger Feel Special

Making the connection: How Transavia gives the customer control and makes "low cost feel good".

With Pega, Transavia employees are now able to offer relevant services and sales throughout the entire customer journey by providing a 360-degree view of the passenger, which empowers the airline's staff to recognize individuals' needs before and after their time on board. Transavia provides a memorable experience for its passengers and a distinct competitive advantage for its business.

The Results

• Single source of truth for passenger data, flight data, and employee data
• Provides each passenger with a contextual, consistent experience
• Empowers all employees to function as front-office employees
• Eliminated back-office functions

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