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Case Study

New Jersey Courts achieves 99.9% uptime with Pega Cloud

  • Transitioned 400 courtrooms to virtual environments nearly overnight
  • Served 25 million participants virtually
  • Achieved 99.99% uptime

“Because we were in the cloud, we were able to stand things up in about 48 hours that otherwise might have taken us months to do. Having the flexibility to not have to come back to our data center, but instead go directly to the cloud really helped our application developers get things up speedily.”

The Business Issue

The New Jersey Court system faced a significant challenge when it had to shut its doors in March 2020 following the outbreak of COVID-19.

Responsible for handling over seven million new cases filed annually, the court system needed to find a solution that would allow it to continue serving constituents without interruption. The Chief Justice and senior executives needed to evaluate the feasibility of taking the entire court system’s calendar completely remote – no easy feat.

The Solution

New Jersey Courts was already deep into a years-long modernization journey, including a migration to Pega Cloud® and the implementation of other low-code tools. This migration to the cloud and the adoption of low-code technology enabled the court system to adapt instantly and continue its operations remotely.

In fact, the court system successfully transitioned 400 courtrooms to virtual environments nearly overnight, allowing it to host court events and serve participants remotely. By leveraging its cloud infrastructure, New Jersey Courts was able to avoid lengthy procurement cycles and rapidly deliver new capabilities to support contactless business processes, such as accepting electronic payments and document filings.

The Results

By migrating to the cloud, New Jersey Courts achieved:

  1. Near zero downtime: Previously, the court system's legacy infrastructure required constant management to ensure smooth operations. Migrating to the cloud enabled automatic maintenance, regular patches, updates, and infrastructure refreshes with zero downtime. The court system achieved an uptime of 99.99%, improving overall system reliability.
  2. Increased efficiency and speed: The adoption of cloud-based capabilities, including video conferencing, document filing, and payment processing, successfully improved efficiency and reduced development time by 10,000 hours annually. Changes to existing processes can now be implemented within days rather than months.
  3. Minimal disruption: By migrating to the cloud, New Jersey Courts was able to continue running the majority of its calendar remotely during the pandemic, serving 25 million participants in court events.

Read New Jersey Courts’ full article in Governments Building for Change.

All text sourced directly from Governments Building for Change.

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Area prodotto: Piattaforma Industry: Pubblica amministrazione Sfida: Modernizzazione aziendale
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