Customer Engagement Summit Healthcare 2019: Delivering Personalized Care While Reducing Care Gaps for High-Risk Medicaid Members

Managing care coordination is not just important for medical care. Delta Dental has built a care coordination program using Pega Care Management to drive improved care for its high-risk Medicaid Members. Delta Dental’s goal was to better coordinate personalized care across dental and medical care for their fragile members. Trying to manage care manually or via spreadsheets was not efficient or effective and left the potential for gaps in care. Reducing gaps in care and providing better coordination to improve patient relationships are the key drivers behind their program.

From this session you’ll learn, how Delta Dental is:

• Bringing care back to care management for its high-risk Medicaid members.
• Delivering personalized care while reducing care gaps.
• Improving patient relationships and business and health outcomes.

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